FAQ

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:

  • Handling time: 1-2 business days
  • Transit time: 5-7 business days
  • Estimated delivery time: 6-9 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.

Question #3: Where is Lavinere located?
Answer: Lavinere is a fashion store that is related to the dutch entity "A.B. Growth", We proudly offer a curated selection of high-quality apparel, with shipping available exclusively within the United Kingdom.

Question #4: What payment methods do you accept?
Answer: We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • MasterCard
  • Shop Pay
  • Visa

For more details, please refer to our Payment Policy.

Question #5: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return & Refund Policy.

Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us asap, and for more information, please visit this link here.

Question #7: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return & Refund Policy page.

Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method in a period up to 20 days, it's all depending on your bank or payment provider. See our Return & Refund Policy for more details.

Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return & Refund Policy.

Question #10: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@lavinere.com.

Question #11: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.

Question #12: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #14: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return & Refund Policy.

Question #15: How can I track my order?
Answer: You can track your order through the Track & Trace page on our website.

For More Information

Business Information

  • Company Name: A.B. Growth
  • Store Name: Lavinere
  • KvK-Number: 86967274
  • Business Address: Melissantpad 21, 6843 DX Arnhem, Netherlands

Customer Service Hours:

  • Monday to Saturday: 9:30 AM – 7:00 PM (GMT)
  • Response Time: We aim to respond to emails within 1-2 business days.

Thank you for choosing Lavinere!